Overview
Our platform uses a credit-based system to give users flexibility and transparency across all operations. Below are important notes that apply to all plans, including custom enterprise setups.Notes
No Return of Credits
No Return of Credits
Once credits are used, they cannot be refunded or returned — regardless of any actions taken afterward.
Support Availability
Support Availability
Standard support is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT).
This ensures prompt assistance during business hours across all ROOTKey products and integrations.
This ensures prompt assistance during business hours across all ROOTKey products and integrations.
Contact Method
Contact Method
For enterprise users, priority support and tailored guidance are available through direct contact via email at [email protected].
Please use this channel for onboarding, technical inquiries, or service-level agreements (SLAs).
Please use this channel for onboarding, technical inquiries, or service-level agreements (SLAs).